FAQs

If you have any questions or need help, please click here.

Q

After making a purchase, how soon can I start using the service?

A

You will receive the necessary profile information for setup via email within five minutes of order confirmation.
The setup process typically takes around five minutes, and you can begin using the service immediately after completing the setup.

Q

Is it possible to verify the data usage capacity?

A

Data capacity can be verified for most plans, although not all plans.
If your plan does not allow for capacity checking, you might still be able to confirm it directly on your device. Click here for instructions on how to check your usage capacity.

Q

What happens when I use up my contracted data capacity?

A

Data communication will be suspended, or have very limited speeds.

Q

When does the usage period start?

A

The usage period starts when the eSIM connects to any supported networks.

Q

What happens when the usage period is passed?

A

Please note even if there is unused capacity, it will not be available after the usage period.

Q

Is it possible to extend my usage period?

A

If you like to extend the usage period, you will need to purchase another eSIM or purchase an additional plan charge.
For more information, please visit "My eSIM," which is accessible through the app and website.
*Additional recharges can be made with the same account as long as they are within the usage period. After the expiration date, additional recharges will not be available.

Q

Can I make changes to my plan after purchase?

A

Plans cannot be changed after order confirmation.
Please confirm if your destination countries are compatible before ordering.

Q

When does the timing switch to the added data capacity?

A

Usage will be switched to the added data capacity when the current plan capacity is used up.

Q

How do I use it?

A

After ordering, we will send your profile information (QR Code) for setup.
Scan this on your intended device of use, and follow the instructions for setup.

For more details, please refer to the respective setup pages:
iOS - Easy App setup
iOS - Setup using a QR code
Android - Easy App setup
Android - Setup using a QR code

Q

Can I use tethering?

A

You can use tethering. Details are shown below.

How to Set UP an eSIM Hotspot

On iOS:

  1. ① Go to "Settings" and tap "Cellular"
  2. ② Make sure "Cellular Data" turned to the data plan and go to "Set Up Personal Hotspot.
  3. ③ Toggle on ”Allow Others to Join”. You can set a password here.
  4. ④ Using as Wi-Fi, tap "Turn on Wi-Fi"

*You are able to use your personal hotspot with your eSIM as long as it is supported by your device and the network.

On Android:

*The display and language may differ depending on your model and OS version.

  1. ① Go to Settings.
  2. ② Go to "Network & internet".
  3. ③ Go to "Hotspot & tethering".
  4. ④ Tap "Wi-Fi hotspot" and toggle on.

In case the eSIM requires the APN to be manually set,
please refer to "STEP2" of "How to set up an eSIM" for Android.

*Please check if your devices are compatible for tethering.

Q

Can I also use voice calls?

A

As eSIM does not support voice calls, it is not possible to make voice calls using the phone number.

Q

What should I do if I want to use it in multiple countries?

A

We have prepared the following tour plan for your convenience:
Asia Oceania Tour/Europe Tour/World Tour

Q

What is eSIM?

A

Internet access is available with an eSIM compatible smartphone by using the SIM built into the device. Since the SIM information can be downloaded to your smartphone, you can have a smarter Internet connection than with a WiFi router. Please note that this service is only available for SIM-free or SIM-unlocked devices. Also, this service cannot be used with devices other than SIM-free or SIM-unlocked devices. An Internet environment such as free WiFi is required for setup.

Q

What is the payment method?

A

Payment is by credit card only.
*Debit cards with credit card brands are also accepted.
Supported credit card brands: Visa, Master, JCB, American Express, Discover, Diners, UnionPay

Q

Is it possible to cancel the order?

A

No cancellations will be accepted after purchase.
Please make sure to confirm that the country of application is correct and your device is eSIM compatible or SIM unlocked before purchasing.

Q

I did not receive an email for setup.

A

You could read a QR code at "My eSIM" on website or World eSIM app.
*We recommend to setup by using app.
*Even after purchase, it is possible to dawnload the app and set up.
We can resend the email, but Order number is necessary.

Q

Can I reinstall the eSIM?

A

We are not able to reinstall the software after activation. Please do not delete the software until the expiration date has passed. If you have accidentally deleted the software, please purchase it again.

Q

How can I check my application details?

A

You can check your purchase history at "Account" > "Order History".
"Account" can be accessed from the app and website.

Q

What is the Tour plan?

A

This plan can be used in any of the countries listed as eligible countries during the period of use. If you use the plan in more than one country, you may be at a lower price.

Q

After purchasing, I want to use it in another country. Can I swith to a tour plan?

A

Plans cannot be changed after the purchase.
Please purchase a new eSIM for your country.