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This service enables users to establish profile information on the SIM card integrated into their smartphones, facilitating Internet connectivity across different countries and regions. Unlike WiFi devices that require constant portability, smartphones equipped with this service offer a smarter solution for Internet access.
Please note that this service is not available except SIM-free or SIM-unlocked eSIM compatible smartphones.
An EID is required to activate an eSIM.
Open the Phone app and dial *#06#.
Your device can use World-eSIM if the EID is displayed.
Ensure that your device is also SIM-unlocked (SIM-free).
You can verify these details with the retailer where you purchased your device.
First of all, choose the country or region where you intend to utilize the service.
Then, proceed to the purchase page where you can select a plan based on the amount of your data requirements and the duration of your usage.
For example, a plan with 50GB of data and a usage period of 30 days will allow you approximately 1.6GB of data per day.
We offer wide range of excursion packages.
Kindly select from the following excursion plans based on the country or region you would like to visit:
This plan allows you to use a fixed amount of data within the contracted period.
If you exceed the data limit during the valid period, your connection speed may be reduced or the service may become unavailable. Please consider purchasing additional data.
Example: Fixed Data Plan 5GB/10 days
This plan allows you to use a total of 5GB over 10 days.
You will receive the necessary eSIM setup information, including profile details, via email approximately 5 minutes after your purchase. The setup process typically takes around 5 minutes, and you will be able to use your eSIM immediately after the setup is complete.
Please be aware that this service is exclusive to the country plan you have purchased and cannot be utilized in any other country plan.
Your usage period will begin upon completion of the activation process in the designated country or region.
※Please note that for some eSIMs, activation may begin as soon as they are installed, so be sure to check the order confirmation email as well.
You can review your purchase details and history within the "Order History" section of your World eSIM application or website account.
You will receive your profile information (QR code) via email approximately 5 minutes after your purchase.
Scan the QR code with your smartphone and follow the provided instructions to complete the setup process.
For detailed instructions, please refer to the appropriate setting page based on your device:
A stable Internet connection is required for eSIM setup.
Setup timing depends on the plan you purchased.
For more details, please check the details of the purchased plan in My eSIM.
Please install the World eSIM app in advance to conveniently monitor your real-time data usage.
Please note that certain plans may not support data usage monitoring within the app. In such cases, please check directly on your smartphone.
To check your data usage on your smartphone, please click here.
Data transmission will be suspended or speed will be limited even within the purchased usage period.
You can access My Page from the World eSIM app or website to recharge additional data capacity within your usage period.
After your usage period has expired, you will not be able to use your data allowance regardless of availability.
If you have exceeded your usage period, kindly consider purchasing another plan that meets your required usage period and data allowance.
If you are still within your usage period, you can easily add additional charges by accessing My Page through the World eSIM application or website.
However, once the usage period has ended, you will not be able to use the remaining data allowance.
If you have exceeded your usage period, please consider purchasing another plan with the required usage period and data allowance.
Plans cannot be changed after purchase. Please ensure to carefully review the selected country and region, data capacity, and usage period before completing your purchase, as we are unable to process cancellations or refunds.
Navigate the following steps within the World eSIM app to easily add and install the eSIM.
If your plan does not display the "Direct" tab, you cannot directly install the eSIM. In that case, use the QR Code tab to easily add and install the eSIM.
When you run out of the data capacity you are using, the system will automatically switch to the additional charged data capacity.
After placing your order, we will send you an email from "[email protected]" within approximately 5 minutes. If you do not receive it, please check your spam folder, as it may have been filtered there. Even if you do not receive it, you can scan the QR code provided in My eSIM or set up easily through the app. If there is an error in your registered email address or if you cannot find the email, please contact us here.
If you delete your eSIM, you will not be able to reinstall it and will not be able to use it.
Please be sure not to delete the eSIM until the end date of use. In case you accidentally delete the eSIM, you will need to purchase it again.
If you see the message "eSIM could not be set up."
If the installation does not work, please restart your smartphone (power off → on) and try reading the QR code again or installing it manually.
*The same message may appear if the SIM lock has not been unlocked.
When you see the message "eSIM cannot be added (not valid)" / "There is a problem with the eSIM"
Installation can only be done once per eSIM. If the installation has already been completed, or if you have tried to install multiple times, the above error message will appear.
Please note that if the installed eSIM is deleted, it cannot be reinstalled.
How to confirm installation
If the purchased eSIM has been added, the installation is complete.
Additionally, the presence of two separate antennas serves as an indicator that a new eSIM has been installed.
When the message "Unable to activate" is displayed
Activation (start of usage period) is confirmed once the installed eSIM connects to the supported network in your country.
If the eSIM is installed in a country other than your designated country of use, the activation error message may appear.
Please ensure that the installation has been completed successfully.
Kindly note that if you delete the installed eSIM, you won't be able to reinstall it.
Please check [Cellular] / [Cellular Data].
【Cellular】(Please select the target eSIM)
【Cellular Data】
To enable Internet communication, you need APN (Access Point Name) information. If you are using a budget SIM (like UQmobile, IIJmio, mineo, LINEMO, etc.), you may encounter difficulties communicating with the "APN configuration profile" installed.
Example for iPhone "Settings" > "General" > "VPN and Device Management" > Tap "Configuration Profile to be deleted" > Tap "Delete Profile"
*After deletion, you can reinstall it from the carrier sites or other sources.
Once purchased, no cancellations or refunds will be made, regardless of whether or not communication is used.
Cancellation refunds are not available if an eSIM is accidentally deleted.
Please be careful not to delete it as you will need to purchase it again.
Cancellation refunds are not available after purchase.
Please ensure that your device is compatible with eSIM before making a purchase.
Refunds and cancellations are not available after purchase.
Please review your order details carefully to ensure accuracy before completing your purchase.
You cannot make voice calls using phone numbers with eSIM.
Please use internet calling features such as those available in LINE or Instagram, which are accessible through internet communication.
You can request a receipt by accessing 'Account' > 'Order History' > 'Order Details' on the app or website.
The receipt will be sent to the email address you provided within 10 minutes of your request.
Payment is by credit card only.
*Debit cards with credit card branding are also accepted.
Supported brands: Visa, Master, JCB, American Express, Discover, and Diners.
Yes, tethering is available. Please refer to the following instructions:
For iOS:
*Please note that availability may vary depending on your device or the settings of the recipient.
For Android:
*The steps may differ based on your device.
If the tethering setting is disabled or inaccessible, you may need to configure the APN settings manually.
Please refer to [STEP2] in "How to Set Up eSIM on Android" for instructions.
*Please be aware that it may not be available depending on your device or the recipient's settings.